Job Description

Job Description

Join a growing organization in a newly created leadership role on the operations and billing side. You'll lead a billing team and help shape a broader billing department as the company expands after several recent acquisitions. If you're a forward-thinking leader who enjoys solving problems, improving processes, and embracing change, this opportunity offers both stability and the chance to make your mark.

Responsibilities

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• Lead, coach, and develop a billing team of 5-10 people
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• Help build and scale the billing department to support added volume from recent acquisitions
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• Oversee billing cycles to ensure accuracy and timely delivery
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• Reconcile billing and customer account issues and manage escalations through resolution
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• Analyze large data exports from multiple systems using Excel
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• Make independent decisions based on a strong understanding of process flow
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• Identify and implement process improvements to increase efficiency and accuracy
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• Partner with leadership and cross-functional teams to keep billing aligned with business needs
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• Support the planned transition to a single ERP platform (Microsoft Dynamics Business Central)
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• Maintain procedural documentation and train the team on terminology, deadlines, and best practices
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Requirements

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• Prior supervisory experience required
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• Experience in a billing or operations-focused finance environment
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• Advanced Excel skills
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• Strong problem-solving skills with the confidence to handle escalations and work independently
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• A process improvement mindset and comfort with change in a growing organization
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Why You'll Love Working Here

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• Newly created leadership role with real ownership and visibility
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• Join a tight-knit core team that has worked together for 6-7 years
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• Opportunity to build and scale a department, not just maintain one
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• Private equity-backed company with continued growth through acquisition
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