Job Description

Funeral Service CoordinatorOur associates celebrate lives. We celebrate our associates.Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs.Job ResponsibilitiesPerforms on-call responsibilities including taking first calls, talking with families, answering questions, providing initial details, and conducting transfersSupervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remainsArranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and proceduresNegotiates and enters into funeral contracts.Handles contracts, legal documents, and collection of payment in accordance with company policiesEnsures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/servicesArranges for the interment or cremation of human remainsConfirms authorization to proceed with the service arrangementsSupervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and participating at special functionsEnsures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rulesProvides aftercare in absence of Family Service CounselorEnsures potential pre-need referrals are shared with Family Service CounselorsPrepares and accurately completes documents and online entries related to services, cremations, maintenanceRetains heritage and grows market share through active involvement with community, religious and other organizationsMinimum RequirementsEducationHigh School diploma or equivalentCompletion of a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state boardExperienceEmbalmer, Apprentice or Funeral Director, Apprentice as required by state/provincial law2 years directly related experience preferredCertification/LicensesMust meet all licensing requirements in applicable state/province as required by law and as prescribed by each state boardCurrent state/province issued driver's license with an acceptable driving recordKnowledge, Skills and AbilitiesBasic knowledge of religious and fraternal organizations customs.Knowledge of computers and some software including MS Office products requiredHigh level of compassion and integrityGood communication skillsProblem solving skillsAbility to multi task and set prioritiesDetail orientedPay: $31 - $49 USD hourly based on experienceBenefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance ProgramPostal Code: 60634 Category (Portal Searching): Operations Job Location: US-IL - Chicago

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